Order Processing
Note: For orders with multiple items, the processing time will be based on the item with the longest processing time.
Unless otherwise notified, all orders will leave our warehouse within 2 to 4 working days. After the product leaves the factory, it usually takes about 15 to 30 working days to be shipped, depending on your exact location. Upgraded services (such as assembly parts) may add additional scheduling time. After the product is shipped, you will receive a tracking number from the shipping company immediately. This will let you know where your item is and when it is needed.
Please note that shipping time does not include processing time. The total time required to receive an order is processing time + shipping time.
If you have any problems with your order, you can submit a trouble ticket to our support center for further assistance. Our dedicated customer service team will contact you within 24 hours.
Compared to smaller packages shipped via FedEx or UPS, shipping large items such as fitness equipment is more challenging. Shipping time is longer, and appointments need to be arranged for each delivery. We work with major freight forwarders and provide multiple delivery methods to meet your needs.
Shipping and handling
MIUSOUL ships to almost all countries in the world, and we use the services of major, trusted international carriers to ensure that your package arrives at its destination quickly and safely.
Due to the increase in transportation costs, the number of orders for free shipping has increased, which is considered to provide better service and faster delivery. Thank you for your understanding.
Caution
1Actually, we ensure that 95% of orders can be delivered on time. For some remote places, it may take longer.
All packages have specific tracking information.
Shipping method and cost
|
Shipping Method |
Country or Region |
Cost |
Transportation Time |
|
Standard Shipping |
USA |
Free |
12 – 20 days |
| Expedited Shipping | USA | $30 | 2-7 days |
|
Standard Shipping |
Canada |
Free |
12 – 25 days |
|
Standard Shipping |
Australia |
Free |
18 – 30 days |
|
Standard Shipping |
UK |
Free |
14 – 35 days |
|
Standard Shipping |
France |
Free |
12 – 32 days |
|
Standard Shipping |
Germany |
Free |
15 – 30 days |
|
Standard Shipping |
Spain |
Free |
15 – 30 days |
|
Standard Shipping |
Italy |
Free |
15 – 30 days |
|
Standard Shipping |
Mexico |
Free |
15 – 30 days |
|
Standard Shipping |
Israel |
Free |
15 – 30 days |
|
Standard Shipping |
Other countries |
Free |
15 – 35 days |
1. Generally delivery from European countries: 15-30 days.
2. You can choose your preferred shipping method on the “Order Information” page during the checkout process.
3. Note: During public holidays, transportation time may be affected because manufacturers and couriers will restrict their operations during this period. Although unfortunately this is beyond our control, we will do our best to improve this issue.
Track your order
For tracking numbers, it may take several days to become effective on the tracking website. If this information is not available, please try again later. Please be assured that the estimated shipping time is valid regardless of the tracking website updates.
We use 4PX and chukou1 for shipping.
4PX tracking:https://www.aftership.com/couriers/4px
Chukou1: https://track24.net/service/chuk/tracking/
Taxes and duties
For the United States
Please note that all packages are shipped from MIUSOUL. For American customers, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in Miusoul.
For Other Country
Depending on the customs and shipping methods of your country, import taxes may be incurred, usually the custom will charge 7% to 25% custom tax fee. You can check with the local customs for more information.