Order Processing

Note: For orders with multiple items, the processing time will be based on the item with the longest processing time.

Unless otherwise notified, all orders will leave our warehouse within 2 to 4 working days. After the product leaves the factory, it usually takes about 15 to 30 working days to be shipped, depending on your exact location. Upgraded services (such as assembly parts) may add additional scheduling time. After the product is shipped, you will receive a tracking number from the shipping company immediately. This will let you know where your item is and when it is needed.

Please note that shipping time does not include processing time. The total time required to receive an order is processing time + shipping time.

If you have any problems with your order, you can submit a trouble ticket to our support center for further assistance. Our dedicated customer service team will contact you within 24 hours.

Compared to smaller packages shipped via FedEx or UPS, shipping large items such as fitness equipment is more challenging. Shipping time is longer, and appointments need to be arranged for each delivery. We work with major freight forwarders and provide multiple delivery methods to meet your needs.

Shipping and handling

MIUSOUL ships to almost all countries in the world, and we use the services of major, trusted international carriers to ensure that your package arrives at its destination quickly and safely.

Due to the increase in transportation costs, the number of orders for free shipping has increased, which is considered to provide better service and faster delivery. Thank you for your understanding.

Caution

1Actually, we ensure that 95% of orders can be delivered on time. For some remote places, it may take longer.

All packages have specific tracking information.

Shipping method and cost
Shipping Method Country or Region Cost Transportation Time
Standard Shipping USA Free 15 – 30 days
Standard Shipping Canada Free 12 – 25 days
Standard Shipping Australia Free 18 – 30 days
Standard Shipping UK Free 14 – 35 days
Standard Shipping France Free 12 – 32 days
Standard Shipping Germany Free 15 – 30 days
Standard Shipping Spain Free 15 – 30 days
Standard Shipping Italy Free 15 – 30 days
Standard Shipping Mexico Free 15 – 30 days
Standard Shipping Israel Free 15 – 30 days
Standard Shipping Other countries Free 15 – 35 days

1. Delivery from European warehouse to European countries: 3-6 working days.

2. You can choose your preferred shipping method on the “Order Information” page during the checkout process.

3. Note: During public holidays, transportation time may be affected because manufacturers and couriers will restrict their operations during this period. Although unfortunately this is beyond our control, we will do our best to improve this issue.

Track your order

For tracking numbers, it may take several days to become effective on the tracking website. If this information is not available, please try again later. Please be assured that the estimated shipping time is valid regardless of the tracking website updates.

https://www.17track.net/en

Taxes and duties
Will I Be Charged With Customs And Taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be Liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.