ALL RETURNS MUST HAVE A RETURN AUTHORIZATION APPROVALED BY Miusoul FITNESS. You must submit your claim using our product return initialization form and a customer service agent will process your request. If you have issues or additional questions please email service@Miusoul.com or speak to a return specialist for manual authorization. Miusoul Fitness will authorize returns under the following conditions:
Customer Responsibility – Customer responsible for all return freight and possible packaging costs, If:
- Customer cancelled order after unit has shipped from Miusoul Fitness.
- Customer refusal at time of delivery for any reason other than damaged shipment.
- If customer can not be reached or does not contact the shipping company back within 3 attempts of initial contact. At which point Miusoul Fitness will determine the unit undeliverable.
- Buyer’s Remors – Authorization to return the unit must be made within 30 days from receipt of product Miusoul’s obligation under this warranty is limited to repairing or replacing at our option after the 30 day guarantee has expired. Item may be subject to a re-packaging fee. All original packaging(all manuals, parts and accessories) must accompany the returned product . If you return an item due to size limitations, you are still responsible for freight costs both ways and a restocking fee may apply. The customer will be responsible for getting product beyond the threshold/door.
Miusoul Fitness’s Responsibility – Miusoul Fitness will assume all shipping charges, IF:
- Delivery was refused due to visible packaging and product damage that was noted on the delivery receipt. The customer should contact Miusoul Fitness to inform them of their delivery refusal. No Return Authorization will be issued in this situation.
- Delivery was received, but with visible packaging and product damage.
- Unit is non-repairable as determined by Miusoul Fitness Customer Service Dept.
- Customer received unit other than what he/she ordered.
- For second-hand products without quality problems, you can request customized and specially ordered items through customer service email.
- Items that are washed, worn, used or abused.
- If the factory label is damaged after opening the box, the following items will not be returned: trampoline, spinning and bicycle, treadmill.
- Products sold at special prices and marked as not supporting returns.
- We do not accept returns of gift cards.When hazardous substances, flammable liquids or gases are put together with the products you need to return, we also do not accept returns.
- Send an email to our service center via service@Welill.com and carefully follow our return process to minimize delays.
- Describe the problem of your item in detail: including your order number, order date, product name.
- Tell us what steps you took to resolve this issue
- Send clear photos or videos to show the problem; these should be shot in good light.
- Fill in the “return form” of the return item.
Based on your order address, we will provide a nearby US address to support delivery. You need to pay attention to customer service emails.
The fastest way to ensure that you get what you need is to return what you have. After accepting the return, please purchase the new product separately.
Refund method and time
All payments are refunded to the original payment method.After confirming the refund, we will restore the refund to the original method within 48 hours, but the specific time for the refund to reach the account depends on the processing time of the credit card organization of your payment method. If you still have not received the refund within 7 days, please contact us via service@Miusoul.com